So if 3G gets disconnected, it should automatically connect to wifi. I am either at home or in the office where there is wifi. I was told that i should keep my eye on the phone while using viber, in case it gets disconnected!!!! When I called customer service to explain that I only used 'Viber' to call my husband who is on a trip overseas, I was told that if the internet gets disconnected from my cell phone, it is charged as a long distance call. It’s a real find.I had a huge bill this month, and when I looked at where the increase came from, I found that I have been charged for making international calls, one of the calls was $50 and others that are $11 and more. Was there a strong Wi-Fi, 3G or 4G connection when the issue occurred?

What device brand and type are you using?ĥ. Are you experiencing a partial sync of your contacts or no sync at all?ģ. If none of the steps above resolve the issue, please reply to this email with the following information:Ģ. As a last resort, deactivate Viber and then reactivate. Create a backup file for your message history.*Ĥ. Note that this may delete your message history. Make sure the phone numbers of your Viber contacts are saved in your device’s contact list in the international format: (+)(Country code)(Area code without leading 0’s)(Phone number).ģ. Ensure that you have a strong Wi-Fi, 3G or 4G connectionĢ. If this is not the issue, please try the following:ġ. If you are missing a specific contact from your Viber list, make sure that they appear in your device’s contact list first. Viber connects to your device’s contact list to determine if any of your contacts are Viber users. You have to strip leading zeroes from any area codes. An email to Viber Help Desk solved my problem. This is cross platform, (the only solution), using wifi 100% free. My friend in Romania is on a Samsung Note 3. It took me several days to totally get Viber integrated, but now I can call, text, and video for free internationally! I’m in Texas on a mini iPad.

Is viber free international calls